I am also an Ombudsman at the Australian Financial Complaints Authority (AFCA). AFCA provides alternative dispute resolution to litigation in the banking, financial services and insurance markets. I have determined and mediated insurance disputes for AFCA since 2007. Because of this role, I also bring to mediation the perspective of a decision maker.
I am a graduate of the University of Melbourne with a Master of Laws specialising in Insurance law, Torts law and Alternative Dispute Resolution.